Shipping policy

Thank you for shopping with PuddlePutt. Please review the information below before placing your order.

Preorders

PuddlePutt is currently available for preorder. Placing a preorder reserves your PuddlePutt from our incoming inventory.

Preorders are currently expected to begin shipping in October 2026.

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Please note that this is an estimated shipping timeframe. Production, freight, customs, carrier delays, and other circumstances outside our control may affect the final shipment date. If there is a significant change to the expected shipping timeline, we will communicate updates to affected customers by email.

Shipping Rates

Shipping charges are calculated and displayed at checkout before your order is completed. Any promotional or free shipping offers will only apply when the requirements of that specific promotion are met.

Order Processing

Once inventory is available and your order is ready for fulfillment, it will be prepared for shipment. You will receive a shipping confirmation email when your order has shipped.

If tracking is available for your shipment, tracking information will be included in your shipping confirmation.

Delivery Times

Any delivery estimate provided after your order ships is separate from the preorder timeframe. Carrier delivery times begin once your package has been handed over to the shipping carrier.

Delivery times may vary based on your location, carrier volume, weather, holidays, and other circumstances outside PuddlePutt’s control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you need to update the shipping address for a preorder, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment or has been shipped.

PuddlePutt is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided at checkout.

Lost, Damaged, or Missing Packages

If your order arrives damaged, or you believe your shipment has been lost or is missing an item, please contact us with your order number and relevant details so we can review the issue.

For damaged deliveries, please keep the original packaging and take photos of the package and product to help us evaluate the claim.

Questions

If you have questions about your preorder, shipment, or delivery, please contact us through the contact information provided on our website.

Last updated: August 2026